Unhappy Customer

Hi,

I am very upset with my latest call.

I have an account with Mr. Price for a good few years. Sometime ago I was on maternity and fell behind on my account . I then made arrangements with Mr Price to pay it off which I did.

Now December 2018 I told myself that I am going to pay them finish. I think my outstanding balance was R3000 and some odds not to sure. I then paid a R1000 mid December. I Then got a statement saying my balance is R2700 by the end of Jan. Before I Got this statement I already made a payment of R1300 which I then myself I will be paying the rest of R1400 or more which was going to be the balance this month. I then made an online purchase on 7/2/18 of almost R900. Then yesterday I got a SMS saying I need to pay my account as it is in arrears of R1700 and something.

So now I need to know how can my account be in arrears of R1700 and something when I just owed them the R1400 before I made the online purchase. I then got a call from an arrogant lady that couldn't even answer my question when I asked her to tell me how do they get to that total. When I told her I am taking this further she still told me to go do so and that she will get someone else to call me back. I am still waiting and I would also want to cancel the order just because of the bad service that I got from you. I will be doing my last payment by the end of this month.