Unhappy Customer

Thank you for your response and assistance with my matter - I received a mail (14.11.2017) to say my parcel arrived @ Beacon Bay Shop and I can collect it. I went there today (15.11.2017) and what a confusion with the staff in the shop. But not their fault, as they only trying to do their job! The manager called and explained the situation (call centre/head office/not sure) - that there is only 1 item, and I paid for 2. She gave the phone over to me, and the lady told me that they will refund me the balance in the next 24hours. So I asked her to tell me, how they will do the refund and she told me that it will be in a form of a voucher for Mr Price. I really don't want to be difficult, and I have been battling with you guys for the last 2 weeks. I requested in my first attempt to you on hellopeter - that I want either both items, or my full money of R254,98. I received my 1 item, and now the lady (call) is telling me that I will get the balance in a form of a voucher. I DO NOT WANT A MR PRICE VOUCHER... I wanted to buy that product that is now out of stock. Did you ask me what I wanted as the customer? I want my cash transferred back into my account or you can advise me to go back to Beacon Bay Retail Park - to pick up my cash amount. Please I am tired of this problem now - it is going into the 3rd week. If I took anything from you, you would've jailed me by now. Is that fair? So please, I don't want a delay on this matter any further! Please refund the balance of the money owing to me into my bank account as soon as possible!!!

Thank you for sending me a mail today confirming that you will give my money back in a form of a Voucher - which I requested that you DO NOT DO!!! But yet again, whatever I ask, you just ignore. Thank you Mr Price... And you can send the voucher whenever you want as well because I was told on the 15th I will receive my refund in 24hrs... Well well well... It is the 17th today - 3rd week! So it will probably be done during the 4th week? Clearly there is no rush from your side to pay it back to me! But don't worry, I will post it again on here as the weeks past! Thank you for doing what you want...

Good Day, To date I have not received anything. No money (refund), no voucher, no communication, nothing! I don't know what to do anymore. Are you going to keep it? Just advise so because you are not bothered with any of my requests. I can give you another options (as the previous requests non existent): You can send me a credit note to my email address - so that the shop can reimburse me the cash. I think this has been dragging on too far now.. Paid October and it is the 05th of December today. Desperate is an understatement.. I just want you to do the right thing - it is owed to me.

Good Day Please don't insult me, because I responded to her mail on the 20th of November 2017 @ 09h37am with my banking details. And I sent her a mail again on the 30th asking when can I can expect payment. Will your help lines work now? Because I have sent my request to most of your sites. Now I must call or send another email to the help mail address? But I am sure its just another way of extending this matter! Please issue me with a credit note to the Beacon Bay Retail Shop so that they can reimburse me with the cash.