ON
Oniccah N

1 reviews | Active since Jan 2023

19 Jan 2023, 17:20

Unhappy client

I opened an account with Mr price in 2021 and paid it off last year, then decided that I will only use it to buy airtime just to keep to build a good credit record, sometime in October 2022 I received an SMS notification that someone is using my account in Cape town to buy things,mind you I'm in Pretoria, then I immediately rep**** to say it's not me,then they responded to say please note that your account is being deactivated, then around November 2022 I received SMS that I must pay instalment and I was surprised about that then I contacted them explaining the incident,it's January now they are quite,I call them every day nobody wants to help they send me from pillar to post, my question is how does a person use my account without showing my ID document or signature? I've never lost my ID, Mr price is a **** now they blacklisted me, my credit record that I worked hard to build is ruined...

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Replies (4)
Mr Price
Mr Price's reply20 Jan 2023, 17:57
Official
Good Day

Trust you well

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our team leaders, who will handle this matter personally with you.

Many Thanks Mr Price

ON
Oniccah N's update20 Jan 2023, 18:09
Reviewer Update
You said the same thing 2 weeks ago and no-one has contacted me, you need to deal with this matter urgently as its affecting my credit record badly
ON
Oniccah N's update24 Jan 2023, 08:28
Reviewer Update
I am still waiting for your call
ON
Oniccah N's update31 Jan 2023, 07:49
Reviewer Update
Even today still no communication from Mr price, this sucks,!!!