unhappy client!!!!

I am so disappointed.I have the 360 degree incurance on my Mr price account whereas if my person belongs have been ****** i would have gotten assistance from them. I have sent my claim in the month of March/April ever since thenive been sent up and down.My contact details i left at wynberg maynard mall however no response.THERE SERVICE IS RIDICULOUS!! Each and every time when i go to wynberg maynard mall for feedback inever get a response. Its not just not time but money and effort as i have to travel up and down and worst part of it all I as their "valued" client never recieved feedback ever. Now this is soo disappointing from a well known company as each every month there payments are received but their service are so bad. I think 9months after claiming i deserve to know what I paid for so please HELLO PETER HELP ME AS I AM DISGUSTED! they very quick to offer a service but tthe moment its time to render for what they being paid for ,you are being treated like this. PLEASE HELP