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judith P

1 reviews | Active since Aug 2015

05 Dec 2015, 12:02

unfair and *********

A few weeks ago i bought underwear from mr price. The package had been opened and without my knowledge two smaller sized underwear was squeezed in amongst the medium pair i bough. At that time they where the only mediums in the style i liked so i thought what the hell and bought them. My husband has just returned home with more underwear that does not fit. The package has been opened and i understand there are rules ect...my question is that i have seen open packages of underwear on their shelves a number of times and have fallen for the trick of buying for them which is my .own stupidity but i seriously feel cheated. The response i got when i called and said the underwear was untouched and can i bring it back was shocking. The lady who answered was extremely rude and brushed me off completely. Not to mention this underwear was bought less then an hour ago. I am very sad yet again to sit with clothing i cannot wear and just deal with the loss of money over and over again. Like i said i understand the rules however the way i was spoken to and not even heard was un acceptable not to mention the feeling of being cheated because this mr price sells underwear stickytaped and opened any

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Replies (1)
Mr Price
Mr Price's reply07 Dec 2015, 10:01
Official
Hello redrobin4,

We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price