Unexceptable security measures

I was shocked yesterday when my phone was ****** in Mr Price@ La Lucia mall that the staff of your store told me there were no cameras? Surely in this time of day, security for your store, staff and customers should be a priority? It was just my phone but what about if it was my child? What would you say? Sorry we can't see who grabbed your child? I think it's totally unacceptable that you don't take measures to ensure safety. The security helped me when i went back there but the store manager and staff was not at all bothered or concerned. Surly it's a basic requirement. I would appreciate a reply to what will be done before the Christmas season! Thank you