Undelivered winter clothes

I have been trying to find a parcel since 22May, which is still undelivered. Needless to say - all customer care channels offered by this group has been unsuccessful in providing me adequate updates to find the package and any delivery dates communicated has not been met. It seems as if delivering winter clothes to a child in winter is just not a priority in this case. Really disappointed with this service which leaves the consumer at deadman’s door to obtain the goods already ordered and paid for at the beginning of May. It is really unfortunate that all other companies are able to deliver essentials at outlying areas weekly, however, this company is unable to do so. The parcel has now been stuck ‘pending delivery’ at the delivery branch since 22 May. I would appreciate any level of feedback which will be helpful in solving my problem and would like to extend my offer again to send an alternative courier company to pick up and deliver at the destination if I could just be informed of where to collect my parcel.