Undelivered Parcel Complaint

Item: Mr Price
Rating: 1

Hi MRP, I am extremely disappointed with your service of my latest online purchase, Click+Collect Express.

I received a notification 26/11/2018 that the parcel has been shipped. I have phoned Customer Care 06/12/2018, because the parcel has not yet been delivered. The Operator confirmed that the parcel will be delivered, no later, than the next day, 07/12/2018.

I have received no notification for collection. This is an unacceptable waiting period for an Express Delivery.

Mr Price rep**** on FB, Sun 09/12/18: Hi there Chris L Oosthuizen. We sincerely apologise for your recent experience with Mr Price Online. Please comment below with your order number or your contact details, we will try our best to assist you. Alternatively you can contact us on ***or email ********** we will assist you promptly.

I e-mailed above mentioned e-mail address, 09/12/2018. Have still not received any support. I informed MRP again to which they rep****, 10/12/2018:

Hi there Chris L Oosthuizen. Once of our online consultants will reply to you shortly.

Today is, 11/12/2018, MRP Customer Support/ Online Consultants have not rep**** yet.

Helpful (0)

Replies (3)

Mr Price's replyOfficial

11 Dec 2018, 16:58

Good Day

Trust you well

We sincerely apologise for all the inconvenience you have incurred.

Kindly note, we have escalated your query to the couriers department. We provide feedback as soon as possible. Mr Price sincerely apologise for the stress, frustration and inconvenience caused.

We will ensure that your query is prioritized.

Many Thanks

Mr Price Online

Mr Price's reply11 Dec 2018, 16:58

Official

's updateReviewer Update

12 Dec 2018, 13:10

MRP Online, Your reply is noted. I am, however, not satisfied with it. I have been promised feedback, "as soon as possible" too many times since 06/12/2018. I want a detailed report on how my query has been handled, as a priority. I would like a Manager to e-mail it to me, with an update. My e-mail details are on Support Request (442996)

's update12 Dec 2018, 13:10

Reviewer Update

Mr Price's replyOfficial

13 Dec 2018, 08:35

Good Day

Trust you well

We sincerely apologise for all the inconvenience you have incurred.

You will be contacted by one of our online team leaders, who will handle this matter personally with you.

Many Thanks

Mr Price Online

Mr Price's reply13 Dec 2018, 08:35

Official