Unclear info anc bad service

<p>i was called by a MrpMoney respresentative, offering me an account. I obliged and she assured me all now i needed to do was to wait for an sms that would give me further instruction. </p> <p> </p> <p>The sms came and it said i must send my documents to a whatsapp number and assured me that this is a safe and easy process going forth. </p> <p> </p> <p>Its been three weeks now, and i have been constantly receive these smses to forward my documents. This i done 2weeks ago and the worst and most unsettling part is that is that the whatsapp line and also the store cannot provide any answers. Its been a week now since the whatapp line adviced thats its been processed and i will receive a confirmation sms shortly. I have been to the store twice and they are either unable to provide answers or status in which my applucation is at or the phone is always conveniently not connecting, this is very frustrating. I do not have an account yet with you guys but i already am frustrated by the level of service</p>