1 reviews | Active since Oct 2016

18 Jan 2018, 12:22

unauthorised insurance on my account.

please assist me . I have an account with Mr Price . my account was on a zero balance for years and i have not used it . I only used it last year and i was not aware of the outstanding balance because i was negligent enough not to check my statements. I recently checked my statements and i saw the outstanding balance but what surprised me is that suddenly the is insurance on the account of which i never agreed to. I spoke to the most rude consultant nelly luthuli , who does not even listen to the query but tells you what is what. I want Mr Price to remove the insurance and card protection that i never agreed on and reverse those charges. the consultant reall needs training .

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Replies (4)
Mr Price
Mr Price's reply18 Jan 2018, 15:19
Official

Good day

Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our sales team. We are investigating this matter and will get back to you as soon as possible.

Warm regards,

Mr Price

Mr Price
Mr Price's reply18 Jan 2018, 15:19
Official

Good day

Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our sales team. We are investigating this matter and will get back to you as soon as possible.

Warm regards,

Mr Price

Mr Price
Mr Price's reply18 Jan 2018, 15:20
Official

Good day

Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our sales team. We are investigating this matter and will get back to you as soon as possible.

Warm regards,

Mr Price

Mr Price
Mr Price's reply18 Jan 2018, 15:20
Official

Good day

Thank you for your post. We value feedback from our customers and do apologise for the disappointing service you have received from our sales team. We are investigating this matter and will get back to you as soon as possible.

Warm regards,

Mr Price