MG
Mthobisi G
1 reviews | Active since Apr 2022
08 Aug 2022, 11:09
Unauthorised credit limit
I’m really not happy with mr Price when you are going to open an account there’s a section whereby as a customer you are if you want an automatic or informed credit increase and I selected informed but, they then increased it from 1750 to 2100 and I called them and asked for a reduction and they promised that they will do it that I wished to informed first so they were sending me text informing me about a credit increase but I ignored them and then they went ahead and increase it. I wish for it to be reduced back to where it was when I opened the account and I don’t wish for any credit increase until I say so.
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Replies (2)Mr Price's replyOfficial
08 Aug 2022, 13:34Good Day
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price's reply08 Aug 2022, 13:34
Official
Good Day
Trust you well
We sincerely apologize for all the inconvenience you have incurred.
You will be contacted by one of our Customer Care team members, who will handle this matter personally with you.
Many Thanks
Mr Price
MG
Mthobisi G's updateReviewer Update
03 Oct 2022, 11:51I hardly use the account I’ve been paying every month online but I don’t seem to be coming close to the closing instead it’s being brought down. I had a problem that my credit limit was increased without my concern or approval now that has been fixed but the payments I’ve been making we’re going alright up until September when my credit limit was fixed
MG
Mthobisi G's update03 Oct 2022, 11:51
Reviewer Update
I hardly use the account I’ve been paying every month online but I don’t seem to be coming close to the closing instead it’s being brought down. I had a problem that my credit limit was increased without my concern or approval now that has been fixed but the payments I’ve been making we’re going alright up until September when my credit limit was fixed
