unattended and unbothered

<p>On the 24th of may 2017 i made an online purchase from mr price and made payment via EFT which would obviously take a day or two to reflect. A week later 2nd of June i went to a nearby branch to enquire about my order and we made to customer care and they said i should email my proof of payment and i did which they rep**** with email saying that my information had been updated and someone would contact me soon.....a week later nothing from them, i went to another 9th June branch to explain that the status of my order had changed to (order cancelled) we called the customer care once again anda lady called ashley said i would get my refund back within 24 hours. I waited a whole week once again and nothing from Mr price until i called them again 14th may and now they told me a different story about how long my pament would take and again i was promised to be called by one of their agents till today nothing which is quite evident to me that they dont care and i know that if i was late on their payment of any account they would have been very QUICK to get one of their agent to call me and tell me that my account is in errors but because im the one one who needs help from them they are unbothered. im really dissapointed in the way they have handled this small issue. thye have definitely lost a customer. i dont appreciate being treated like a fool and waisting my time to call people who make empty promises.</p>