Unacceptable Service Level

I went to Mr Price in Clearwater Mall with a colleague and we were there for a refund due to a pair of shoes that got damaged after being worn once

After being in the queue for about 10 minutes, we noticed that there was about 6 staff members standing around behind the tills and not assisting clients. Only 2 cashiers were busy with customers and myself and about 4 others in the queue were all left to wait meanwhile there was 4 tills unmanned.

Myself and 3 other customers were all there for exchanges/refunds and we were told to wait for one cashier

I asked to speak to the store manager as I cannot understand how can they have staff and tills available but we must wait for one person. The manager was very unapologetic and told me that they have alot of new staff and they need to sort out their floats. So they are not signed into their tills.

This is absurd. The store is open and there are customers but they all need to wait for one cashier. The other cashier was using their hand held device and could not assist with refunds or returns.

I am so dissatisfied with the lack of customer service,lack of respect for my time as a customer and the lack of remorse shown by the manager. This is disgusting and unacceptable service and I hope you guys do something to correct it