Unacceptable Service Experience

I made an online purchase on 25 November 2025 and have still not received my order. I have contacted the Mr Price call center multiple times, engaged with their WhatsApp support, and sent messages via Facebook Messenger seeking assistance, but I have not received any meaningful help.

Each time, I am told the same thing — that the order is with the courier and that they have contacted the courier to prioritize delivery. This has been the response for the past three weeks with no progress.

On 19 December 2025, I was again given the same response. When I pointed out to the WhatsApp agent that I keep receiving the same explanation, I was told that they could only advise on what they personally had done and had no visibility of previous interactions with other agents. This indicates that there is no proper complaint tracking system or reference number, meaning every follow-up results in the same unhelpful response.

Some of the items were intended for an event on the 16th, which has already passed, and with Christmas approaching, there has still been no update or change regarding the delivery status. Had I known this is how disappointing the experience would be, I would have purchased all the Christmas outfits from another store that values its customers and delivers on its online orders. At least now I know never to buy online from Mr Price again.