Unacceptable service

Good evening.

I would just like to lay a complaint against Mr Price N1 city.

On Tuesday 21 February 2023 i had bought a few items on account at the above branch. After this purchase was made i was given the option by the cashier to either receive the slip via email or to receive the hard copy . I chose the email option because it was more convenient for me (or so i thought,) .

After having left the store i then checked my emails to see whether the email had come through but nothing ever came through.

I then proceeded to follow up by sending emails to *** i then continuosly received a response from "Sphamandla Mavundla" where he indicated that i should go into the store to obtain a copy of the slip. I have informed him that i wont be able to go into store because i would be out of town.

On Monday 6th March 2023 i decided to call the branch again and this time i spoke to the manager Esme Panels. She basically refused to send the copy of the slip via email as requested because i wanted to know why i should be driving all the way to the store to obtain a copy of something that i had initially chose to receive via email . Esme continuously said that they cannot forward a copy electronically and the best option would be to visit the branch and be provided by an electronic copy.

The above really does not make sense to me and is of huge inconvenience to me.

I am definitely looking at closing the account very soon and take my money elsewhere.!!