MM
Mantoa M

1 reviews | Active since Oct 2021

25 Aug 2022, 14:04

Unacceptable and Unreliable Online Service

I am not happy at all. What ****ed me off most is that no one is willing to do anything about it. I ordered a Bleach Acid Denim Jacket Size 5-6 on the 22nd of August and did another order this morning for more clothes.

When I did follow up this morning as I saw my status for the demin was still "processing" I was then sent an email that my order was on hold. I send another email to check why it was on hold I was then told I was Out Of Stock.

When I purchased that Jacket online on the 22nd of August it was available for me to order and allowed payment. It is not my fault that the product was out of stock, clearly someone did not do their job and that's not my fault.

Now Owami Ngcobo sends me an email notifying me that my order was canceled and they will refund me. Who said I want a refund because I want my product that I ordered.

When i check online even now the Denim Jacket Bleach Acid is still available. So what happens when another customer orders?

This in unacceptable and as I said I don't want refund I want my product. Find out which shop still has it in Ekuhuleni or Johannesburg and deliver it to my address. I want that Denim Jacket.

While you at it remove that Denim online because that's false advertising. My order number is ***

What ****es me off most is how I tell people about Mr Price Online. Don't ruin your image

0
Replies (2)
Mr Price
Mr Price's reply25 Aug 2022, 18:31
Official
Hi Mantoa 

We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
 
Many thanks,
Mr Price
MM
Mantoa M's update25 Aug 2022, 18:35
Reviewer Update
Can they check which stores have what I ordered and deliver. I don't want a refund I want what I ordered.