Unacceptable

On the 14th of May 2018, I went into the Mr Price branch in Tygervalley to inquire about having my credit limit decreased. I approached a sales consultant at the till points and informed her that I wanted to have my credit limit decreased. She proceeded to call (which I assume was the helpline) to inquire about my request, while on the phone another sales consultant approached her and asked her what she was doing, she then told her (in front of me might I add) "I'm busy trying to decrease her limit because she can't afford to pay her account anymore". I was utterly disgusted but did not say anything. The girl turned to me as if I had not already heard and asked "Why are you decreasing it? is it because you cant afford it anymore?" in a tone that I very much did not appreciate. I proceeded to calmly inform her that I am leaving the country and did not make sense to keep the account. It has been two weeks since the incident and I still have not received any communication to indicate that my credit has been decreased or not. At this stage I'm done waiting and I have decided to close the account. But this being said having received no feedback is beyond unacceptable I am highly irritated and disgusted at the lack of customer service. The overall lack of tact and poor behaviour is not something I expect in this industry as I'm not a stranger to retail having worked in it for over 4 years. I expect much better service.