Unacceptable

<p>I placed an complaint on hello peter see below.</p> <p>"Terrible Terrible Service<br />by jr-steenkamp 1<br />I make use of online shopping every day as i am a busy professional. I ordered from Mr. Price and only after the third business day i recieved an email stating that they are out of stock on an item I ordered. I had then already paid my order and was awaiting delivery. No phone call just an email that says "we refund you for the item we dont have in stock". I mean really this is totally their fault and should have rectified it by making up for it by giving me a discount on my next order or an additional voucher. I am upset with their service. I loged a call back as they were closed and couldn't answer my phone call. I waited 6 hours and did not recieve anything. I xalled them back later and no answer i was placed on hold for 30 mins. I then went to their "chat" page where you can text consultants. There i just got a text that said they will call me back. My order arrived. No voucher attached no letter nothing on of the clothing items was sealed in a packaged wrapper. The other clothing item not packaged. I am never making use of their service again. Totally disappointing!!! "</p> <p>Then i received the following reply</p> <p>"Official business reply:</p> <p>May 17, 2017<br />6 days ago<br />Good Day</p> <p>We sincerely apologise for all the inconvenience you have incurred.</p> <p>You will be contacted by one of our online team members, who will handle this matter personally with you.</p> <p>Many Thanks</p> <p>Mr Price "</p> <p>I still have not received a phone call or email and its a week later.</p> <p>I am so disappointed i cannot even describe it. I expect more from a leading retailer in South Africa.</p> <p>I wont let this go. This behavior and treatment is unacceptable.</p> <p>Jr Steenkamp <br /> ********** 119 <br **********