unable to close account

<p>i went to mr price home in canal walk on 5/8/2016 to close my account after paying the closing balance of R1503.78 and completing the closure form. i was assure it would be faxed of. (assisted by girswin). on 25/8/2016 i went to cape gate to confirm if my account was closed....to my shock the account was opened and i was forced to pay another closing fee of R10.50...again i compelted the form and i was assured it would be faxed of(assisted by jessica heyns)...after this i stoped received statements. after hearing how other people struggled to close their mr price accounts i went to paarl mall on 27/11/2016 assisted by manager( Lynn and charmaine).they confirmed that the account was still open and i need to pay over R40 to close the account....hearing this i refused to pay for staff members who are incompentant and unable to do their jobs. the then called a lady by the name of nomzamo and asked if they maybe forgot to close the insurance policy's...nomzamo then advised i had no protection plans...she then turned her words around and said i have policys and i must pay and she refused to help me and she wants to speak to the store manger. they made me complete two forms in store told me they will report nomzamo and they will call me on 28/11/2016....after hearing nothing from them i called the store before closing time only to find out they are both not working today...seriosuly...service is pathetic...i want to close this account and i want nothing to do with MR Price ever again...i refuse to pay any more fees...sort out your accounts department asap.</p>