Unable to answer insurance questions

<p>I've had the lost card protection on my account since i opened it. At Parow store, the staff advised me that the lost card protection was for cases where I've lost my card and require a new card (I wouldn't need to pay a replacement card fee on the day that I come to get a new card after losing it). For over a year and a half I have been charged this fee. Today I checked my statements (which might I add I do not get every month) and see a card service fee of R6.95 and a lost card protection of R6.00. This surprised me because why am I paying two different fees for the same thing. I contacted the call centre today and spoke to Kirshni who advised me that the lost card protection was for *****alent purposes (should someone purchase on my account once I've lost my card, Mr Price will write off the balance of that purchase). I asked Kirshni if I will still be covered if I do not have the insurance and she advised yes. She was unable to tell me what the benefits of the policy was and instead transferred to me another agent.</p> <p> </p> <p>I spoke to another agent who told me the same thing but was unable to advise me what will happen if I do not have the policy and there are *****alent purchases on my account.</p> <p> </p> <p>Im not sure what Mr Price are doing with their agents who are unable to answer simple questions.</p> <p> </p> <p>I am angry that I've been misled into agreeing to this policy when the store told me one thing but the call centre is telling me another. I want to be refunded for the charges of this policy because if I was advised properly as to what the policy is then I would never have agreed to it.</p> <p> </p> <p>Please look into this and cancel the policy from my account.</p>