*****ulent transaction

I am deeply unhappy that Mr Price failed to notify me of an in-store purchase for quite a large sum that was done on my Mr Price account on the 5th of May 2023. Normally, an SMS gets sent to my number to confirm if I made a purchase but not this time. Why not?

I've been told that the purchase was for airtime.

If the purchase was done in store, please send the relevant CCTV footage and the signature of the person who signed, as well as the cell phone number that was used to receive the airtime.

I am currently not in SA. Can I ask a family member to get an affidavit on my behalf? If not, what course of action should I follow? The customer support agent, Kendall, marked my query as "resolved" without actually resolving the issue, so what recourse do I have left?

Please assist me with resolving this issue, and then in reducing my payment limit and the closure of my account. I will not risk another large amount of money being ****** from me without any intervention from Mr Price.