Uhappy customer

I bought a jacket last year March while I was on my way to North West Province when I got there I checked my bank details only to find out that they deducted my money twice for the same item. I came back to Cape Town and went to MRP store in Tokai they informed I need to go back to the store that I purchased on in order to get my money. Eventually I went there I am working during the week I don't understand why must I even go there again as it is far from where I'm staying I'm wasting more money for their mistake. When I got there I had my bank statement downloaded from my phone however it was not printed the manager told me I have to go print it imagibe it was still lockdown LVL5 only essential places were operating banks were not allowing people in she told she cannot help me. I went back home and waited for lockdown levels to drop and I decided to take my last cents to go there again and their store was closed by inspectors due to this pandemic I was not helped again! I called the head office they promised me that I will be contacted by that store manager I've never received any call or email

I am very unhappy with Mr Price I really need my money back it's their mistake not mine why must I run around for them i am also working everyday now I have to take off days only to be disappdisappointed in their stores why are'nt they making any efforts for their customers