1 reviews | Active since Aug 2009
****ty service
I am honestly very upset.
I placed an order (***) to be delivered at a Mr Price close to my home (Midway Crossing) on the 6th of July. Since then the status has remained "shipped" and has not been updated.
Monday I chatted to an agent and they told me that my order was delivered at Mega City in Umlazi. That agent then told me that they have escalated the matter. Since then I have not received any form of communication to state whether this issue has been received by whichever department is meant to handle it.
So today I decide to follow up again, I spoke to an agent (Bongeka) and she told me the same thing - that my order was delivered to Mega City - As I was still typing to explain my situation the chat was ended.
I am upset by a lot of things here: 1. The obvious one is why was my order delivered to the wrong store on the other side of the city? 2. Why hasn't anyone contacted me since I reached out on Monday? 3. Did the staff at Mega city not see that the order was delivered to the wrong store 4. Why are agents ending chats before the matter with the client/customer is resolved, shouldn't they make sure that the customer is satisfied with their help before ending the chat. What was more upsetting is that that chat was ended while I was typing. Clearly they could see on their end that I was still trying.
Can this be resolved with urgency!!!!!!
It's been more than 24 hours since I logged this issue on Hello Peter and more than 3 days since I initially raised this issue on the Mr Price Website.
I am being told different things by different people. The last person I spoke to (Meeander Moodley) said that my order was delivered to the store on the 13th of July, however I went to the store on the 14th or 15th and they said the order was not there.
Can someone attend to this issue and confirm where my order is. Otherwise please refund me back my money.
This is bull**** for real.
It's been more than 24 hours since I logged this issue on Hello Peter and more than 3 days since I initially raised this issue on the Mr Price Website.
I am being told different things by different people. The last person I spoke to (Meeander Moodley) said that my order was delivered to the store on the 13th of July, however I went to the store on the 14th or 15th and they said the order was not there.
Can someone attend to this issue and confirm where my order is. Otherwise please refund me back my money.
This is bull**** for real.