****ty service

<p>I have been a customer for 3 yrs a loyal customer. I decreased my credit for one month, and now when I pay it automatically decreases that's not what I asked for. I called today the agent told me I have over 3000 credit available. And when I get to the till to pay, it's insufficient after she assured me I will not have any problems. Also on another note my balance is 6700 I don't know why I'm paying an instalment of 1025. Is it not suppose to come down as the amount decreases. This is really not on, after being a customer for 3 yrs. I pay the same instalment when my balance oa 10 000, and now my balance is 6700 and still paying the same instalment anyone care to explain that ****</p>