CH
Catherine H

1 reviews | Active since Aug 2011

26 Apr 2017, 16:13

Treats customers like *********

<p>Today I went to Mr Price to browse, didnt find anything I wanted to buy and upon exiting the store met with the security guard wanting to search my handbag. I understand that Mr Price has always checked the items you buy as well as the receipt upon leaving the store, but never have they wanted to search my handbag. </p> <p>She then proceeds to dig through my handbag and tells me its their policy as from 'last of last week'. I find this disgusting having to have your personal handbag dug through by security. And she did not check everyones bag, as I've seen people walk out without being checked. </p> <p>Why not get exit alarms like every other store, instead of putting customers through this degrading experience. I've been a loyal cutomer for many years and will not shop at Mr Price again if they intend treating their customers like *********. Get proper security alarms instead of digging through peoples personal handbags!</p> <p> </p>

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Replies (1)
Mr Price
Mr Price's reply26 Apr 2017, 17:26
Official

Good Day

We do apologise for the disappointing shopping experience out in Mall of the South, your complaint will be investigated immediately and you will receive personal feedback from the Area Manager for the store.

This is not the manner in which we expect our associates to treat our customers and we assure you the matter will be given priority and the issue resolved to the best of our ability.

Please stand by for personal feedback

Warm Regards

Mr Price