Treated like a Fool !

I would like to express my disappointment with Mr. Price Cresta their cell phone department to be specific. On the 26th of August 2023 I purchase two cellphones, a Samsung and a Hisense ,I have no issues with a Samsung and for some reason Hisense stopped charging I then took the phone back to the store on the 30th of October, I saw told to call the store after a week for an update on repairs when I phones the store , I was told that the consultant that was assisting me has resigned and they know nothing about the phone and i should give them time , I have been physically going to the store which is 16km drive from my home with no luck. I was later ( after about 3 weeks) told that the phone has been found in the store room ,but a discussion will be held with the manager on the way forward as i am worried about the time frame of getting it fixed , Yesterday i was told that i need to bring the phone's charger and heads sets in order for then to take it for repairs m now here is my issue , why did the 1st consultant take the phone knowing seeing that there are no accessories ? you lose my fone for weeks and i am the one that has been inconvenienced and taking time calling you and even coming to the store , now you find the phone I still need to play to your tune and by coming in and waiting another month , or even more to get the phone fixed , from what i have spent in one day in the store in one day only on phones i was not really expecting to be treated like this , the process has been very stressful and painful i regret buying the fones there , I would really appreciate if i get a new phone or my money back as I am not getting value for my money , How i feel is like i came in the store and just gave you my R1499 all for nothing i have had it and not willing to play this game anymore . Can i see value for my hard-earned money please.