AM
Aurora M

1 reviews | Active since Aug 2022

16 May 2024, 17:53

Transphobia & Disrespect at Mr. Price Clothing Stellenbosch

On the 9 of April 2024 at Mr Price Stellenbosch I went in to buy a phone. I asked for assistance and then the lady I asked for assistance went to another lady behind the counter. Bear in mind I've never encaged with these people before. I walked over to them and then immediately I get referred to as a sir / he / him. I wasn't sure at first did I hear right. I immediately corrected them both that my pronouns is she / her and it's very visible. She misgendered me again and I told her listen here my pronouns is she / her. Then she tried down playing this by saying "u" in Afrikaans like a gender neutral pronouns because maybe she doesn't want to use my pronouns. I then told her again no my pronouns is she / her. Mr. Price please train your staff. I was then told I need a proof of address and my ID (which is legally changed to female in 2022). While I was walking away to go get a proof of my address at my bank just across. I heard the customer standing there asking is that a man but I didn't hear the response on the staff member. So I was basically outed by a Mr. Price staff member. I'll not tolerate transphobia when I enter a store of yours. I have tried to report to customer service and no one emailed me regarding an apology. Since the incident I don't have a reference number even though I have asked for it or anyone that contacted me via email how I asked for in my two reports. I haven't set foot in Mr. Price Stellenbosch because I as a person don't feel welcome or respected which is my constitutional right.

0
Replies (1)
Mr Price
Mr Price's reply16 May 2024, 18:44
Official
Good Day Aurora Krotoa Moses

I trust you are well, 

Please accept our apologies for the above incident. 

Your post will be sent off to the Area Manager for Stellenbosch and you will receive personal feedback. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks

Mr Price