Totally frustrated and annoyed

I processed an order online this morning (ref ********** 38761) and on the payment tab my machine timed out resulting in my order being in "awaiting payment" status. I called the care line and spoke to Maria who advised i can call the stores directly that have the items in stock as when i tried to redo the order it showed "items out of stock". I have been calling Menlyn and Kolanade the entire day with no luck as the phones just ring and ring with no one bothering to answer. I eventually get through to Menlyn who took down 2 of the SKU numbers and was then asked to call back in 10min. Its now hours later and once again no answer. What kind of services is this????

I need those items desperately and I'm having no joy with these stores.