sM
sibongile M

1 reviews | Active since Jul 2015

03 Oct 2017, 03:58

Top up sim card

Late last year I got a SIM card from Mr Price store in Dihlabeng mall in Bethlehem, the cashier told me that I can use the SIM card to earn points every time I buy at the shop. Now I have come to realize that my account has been debited with R100 of airtime for the past year. I went to the store to inquire about this and I told them I never agreed to get the airtime. They indicated that the calls I recorded and they logged a call for me and I spoke to a consultant who indicated that they would send me the recordings where I agreed to this deal of receiving the airtime. I have since not received the said tapes. Please send me the tapes

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Replies (3)
Mr Price
Mr Price's reply03 Oct 2017, 11:48
Official

We are sorry to hear this. You will be contacted by our Mrp Money Department who will handle the matter personally with you.

We thank you for bringing the matter to our attention.

Warm Regards

Mr Price

sM
sibongile M's update09 Oct 2017, 14:45
Reviewer Update
Mr Price consultant contacted me on Tuesday 3 October and informed me that she will investigate the matter and get back to me. A week later there is still no reply from them.
Mr Price
Mr Price's reply09 Oct 2017, 15:58
Official

We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible.

In order to do so, we will pass your details on to a member of the management team, who will be in contact with you to advise on resolution.

Kind Regards

Mr Price