TOOK MY MONEY

Hi. I went to the Rosebank store yesterday the 05 February 2021 and purchased clothes for my family. My card swiped 3 times and only to find out the on the 2nd transaction that the amount has been debited my my account. She said that this is an error and will be reversed in an hour. I also call my bank FNB and they have confirmed that the transaction did go off my account. The manager still insisted that this will be reversed in an hour. Later she says that it will take 24 hours to reverse. The manager is rude, has no customer service at all. She refuses to listen to what I have to sayI want my money back today so my family and I can go and shop to somewhere where customers are welcomed and appreciated. I don't see how I am being treated like I am *****ing something when MR PRICE is now sitting with my cash in their bank account. Please can someone call me urgently to advise that I can collect my money today. Thank you