GD
Gcinokwakhe D

1 reviews | Active since Dec 2023

30 Oct 2024, 15:34

THIS IS EXHAUSTING!!!!

I’ve been trying to contact Mr Price Insurance for the past three days to cancel my insurance products, and the experience has been incredibly frustrating. I’ve waited on hold for up to an hour each time before finally reaching someone, only to be told that they can’t assist with cancellations and that I need to be transferred to the insurance department. This cycle has repeated several times, with no resolution.

The lack of support and clear communication is extremely disappointing, and I expected a smoother process for something as straightforward as a cancellation. Please can someone contact me to resolve this, at this point, I am even thinking of canceling my Mr Price Money Account.

These are the four products I need to be removed: Commuter Personal Accident Customer Protection Plan Family Funeral Lost Card Protection

0
Replies (4)
Mr Price
Mr Price's reply30 Oct 2024, 15:58
Official
Hi Gcinokwakhe Dlamini
We do apologize for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members. Many thanks,Mr Price

Best regards,

GD
Gcinokwakhe D's update30 Oct 2024, 16:03
Reviewer Update
Thank you for acknowledging my complaint. I appreciate that it’s being taken seriously, and I look forward to hearing from a member of the customer care team soon with a resolution.
GD
Gcinokwakhe D's update02 Nov 2024, 08:48
Reviewer Update
3 days later and I am still waiting?????
Mr Price
Mr Price's reply07 Feb 2025, 18:20
Official
Good day 

I trust you are well.

Thank you for your valuable feedback. We greatly appreciate your insights and will make sure to pass them along to our team. Your input helps us improve and better serve our customers.

Kind Regards
Mr Price 

Best regards,