******* and not listening to clients!!

They send me a sim top up 100 November last year. Before sending the sim card, the agent explained to me that the deductions for it would only take place once I started to use it. Up until this point, there was a deduction for it every month so far since I received it. I started to get suspicious when my total balance didn't decrease, even though my installment increased each month. Shamla Rajah, the team manager, reckons me that the installment only increases with R5 each month but its more like R10 plus there's the amount of R100 extra without my consent. (for the sim card that's not being used!!) She was very eager to assist me on Friday afternoon until I have asked her to refund me for the deduction of the sim card which is not being used. I also requested that my statement must be send via email to me each month and that she must ensure that there must be no issues with future deductions for the sim card (unless of course I start to use it.) Up until this point no communication whatsoever. This is really pathetic. I'm considering closing down my account with them. By the way this is the second complaint about them so far this year. They simply don't value their clients!! They also send me ****py sms's each month that I must pay my account to prevent it from going into arrears, as if I don't know that I should pay it!! I don't appreciate those sms's. I know what I'm suppose to do!!