1 reviews | Active since Sept 2016
There is nothing I can do, just reorder your goods
<p>My Experience with Mr Price online was as terrible as that heading. On Wednesday the 25 Jan I ordered a size L full costume & a Medum off the shoulder top. I thought I was winning but the nightmare was just begining!</p> <p> </p> <p>I double checked my order especially the sizes and I am no stranger to online shopping, I have no car so online shopping is my go to for pretty much everything. I completed my payment process and axiously awaited my parcel. On the 26th January I decided to have a peek to track my parcel. Its said "shipped"I was over joyed! Considering I had paid R45 for the door to door service I knew I could expect it any second! I then doubled checked what had been ship and this was the time my happy experiece turned into a nightmare! They had shipped both items in SS (Super small) Firstly Mr Price how??? I have never been a SS since I was bout 8 years old and secondly the icons between the L & the SS is rather big so no there was no accidental pressing of the wrong button. I sent them a mail via their feedback and anxiously awaited a call. A lady phoned me at about 4:4pm ( this is the time im trying to travel home and everything is chaotic but I take the call) She says to me "well there is nothing I can do now as it has already been shipped, you're gonna have to return it for a refund & replace your order" Now im mad so I politely say okay and then get to thinking. </p> <p> </p> <p>1: I must now catch 2 cabs (To & back from the mall at R100 each way so thats and additional R200 which I dont have to waste.</p> <p> </p> <p>2: I paid R45 for a delivery fee only to be delivered theb wrong sized items (Mr Prices fault cause funny enough the wrong items are both sized SS when the sizes I needed were 2 different sizes)</p> <p> </p> <p>3: DONT EVER TELL ME "OH WELL THERE IS NOTHING I CAN DO" I work in public relations & customer service myself so I know this is absolutely pathetic service! Shocking!</p> <p> </p> <p>4: The inconvenience of getting time off to get to the mall, gettings refunds , depositing the money & reordering my stuff (with the possibility that my actual size in these items will be sold out) ... Who exactly is going to be absorbing these costs? Most certainly not Me!</p> <p> </p> <p>MR Price I am horrified as to how this issue has been handled, I will be taking this matter futher to tnhe ECR consumer watch also! Wether it be a technical glitch on your side I found you guys most unhelpful!</p> <p> </p> <p>P.S My items have arrived and low & behold the sizes are comepletely wrong ..... now what? I expect someone with a solution to contact me ASAP! </p>
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Good day
We sincerely apologise for all the inconvenience you have incurred.
You will be contacted by one of our online team members, who will handle this matter personally with you.
Many Thanks
Mr Price
Mr Price
I have already been contacted and your consultant told me pretty much this all over again because Management wont assist the matter any futher cause I was told ''It was not a fault on their side"so clearly its my fault! So basically I was told there is nothing I can do .... Still disgusted Mr Price. Absolute joke & typical pass the buck onto the consumer behaviour.
Mr Price
I have already been contacted and your consultant told me pretty much this all over again because Management wont assist the matter any futher cause I was told ''It was not a fault on their side"so clearly its my fault! So basically I was told there is nothing I can do .... Still disgusted Mr Price. Absolute joke & typical pass the buck onto the consumer behaviour.