Their problem becomes my problem.

<p>On the 12th May 2017 I placed an order online for two pairs of boots. During the check out process, their was a glitch on their system and the money went off my account but showed on their system as unpaid and waiting to be checked out. After various days of backwards and forward, it now became my problem as I had to now prove to them that the money went off my account. I then emailed them a copy of my bank statement. I also asked if it was possible to get the boots seeeing as I have proved that they were paid for. The answer was, NO it is not possible. Days and I mean days later after I was constantly emailing them, they said that their finance department has approved the refund and that I will get my money. When I queried when, I was told anything between 2 to 30 days which to me is unacceptable. They have yet to refund me. So for the last 4 weeks I have been out of pocket. UNACCEPTABLE</p>