1 reviews | Active since Oct 2015
Theft in the clearwater store and shocking assistance
<p>My Bag was ****** at Mr Price Clearwater on Saturday 08.07.2017 just after 16:00 in the afternoon.</p> <p>We went to the security as whoever had my bag was still in the store and quickly answered and turned off my cell phone. She just stood there as if jumbo was being spoken</p> <p>My mum ran to the front desk and all the did was announce has anyone seen a black bag, Doors were not closed nothing which means they allowed whoever to just walk out of the store. The manager came and simply said there are no camera’s in the area where in which I was standing and that was the end, Until my Dad got there maybe 45min later they took us to the control room to view video footage which catches me coming in at the door with my handbag. No process on how to lodge a complaint or what I need to do. I could not even stop my card on the day as the call centre was closed and was told to call back the Monday after getting hold of them Sunday to lodge a complaint. If I had ****** something in the store the process would have been a whole lot different. Not one person from Mr price regional office has come back to me with regards to my complaint. I am opening a case and I need to be advised what steps I need to take as Mr price needs to take some responsibility</p> <p> </p>
Good day
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price
Good day
Thank you very much for making us aware of this and we would like to apologise for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price
A day later and nobody had communicated with me. Just shows how Mr Price managements values their clients.
A day later and nobody had communicated with me. Just shows how Mr Price managements values their clients.
On Monday 17.07 i spoke to the store manager. Who confirmed that security protocol was not followed in their store, they were supposed to check every person existing the store on that days bags and parcels which was not done and also alert the centre management which they didn’t do we had to figure out everything on our own they assisted with NOTHING, The store takes no responsibility or liability for the short comings. I lost over 10k worth in that bag and all they offered me was a R200 voucher. I would like the security footage which showed your staff just discarding us after the report as well as your security protocol which should have taken place in writing as I will be taking this further. The manger promised to get back to me as i also requested the documentation proving disciplinary action was taken as she confirm which to date I am still waiting for. I want to be contacted by your regional management as you guys don’t take things like this seriously I will be taking this to social media and any news that would be willing to listen as you guys don’t value your customers. Your camera shows me entering the store with a bag your store was not safe and yet you take no responsibility.
On Monday 17.07 i spoke to the store manager. Who confirmed that security protocol was not followed in their store, they were supposed to check every person existing the store on that days bags and parcels which was not done and also alert the centre management which they didn’t do we had to figure out everything on our own they assisted with NOTHING, The store takes no responsibility or liability for the short comings. I lost over 10k worth in that bag and all they offered me was a R200 voucher. I would like the security footage which showed your staff just discarding us after the report as well as your security protocol which should have taken place in writing as I will be taking this further. The manger promised to get back to me as i also requested the documentation proving disciplinary action was taken as she confirm which to date I am still waiting for. I want to be contacted by your regional management as you guys don’t take things like this seriously I will be taking this to social media and any news that would be willing to listen as you guys don’t value your customers. Your camera shows me entering the store with a bag your store was not safe and yet you take no responsibility.