FL
Fatima L
1 reviews | Active since Feb 2024
19 Feb 2024, 13:47
Theft
Bad Management in fact no Management present to assist . Left my phone in cloakroom only person there was cloakroom assistant. Reported my phone missing within 5 minutes of noticing I don't have it . Spoke to floor assistant within 1 minute of saying my phone is still ringing the lady disappeared and my phone switched off . They couldn't even have been bothered to ask for a contact number to alert me or have me review footage . They showed me photos of my entering the changeroom with phone and coming out without phone . They couldn't call the assistant and query . Clearly they were aware of my phone being taken by a staff member.
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Replies (1)Mr Price's replyOfficial
27 Feb 2024, 14:38Good day,
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price
Mr Price's reply27 Feb 2024, 14:38
Official
Good day,
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price
We do apologise for the disappointing service. Your complaint will be investigated immediately and you will receive personal feedback from our customer care team members.
Many thanks,
Mr Price
