FL
Fatima L

1 reviews | Active since Feb 2024

23 Feb 2024, 15:56

THEFT BY STAFF OF MR PRICE

I went to Mr Price Somerset Mall and had a traumatic experience. My cell phone was ****** by one of the staff and there was no manager about to assist me . One of the staff tried to help but they wouldn't allow us to view footage of the incident and the floor supervisor asked my daughter to call my number which she did . We tracked the phone in the store and at the time it rang the supervisor disappeared and roughly a few seconds later the phone stopped ringing . We searched the store and would have expected to meet the store manager to have all staff searched which wasn't done in fact they were too complacent about doing anything they really were not interested in assisting which only says they knew who had my phone and covered up for their staff . They are a bunch of ******* . One is better off avoiding this store completely. They couldn't even ask or pretend to be helpful for a contact number if my phone was found .

0
Replies (2)
Mr Price
Mr Price's reply25 Feb 2024, 11:24
Official
Good day, 

 
Thank you for taking the time to let us know about your experience. We are currently investigating this matter and aim to resolve it as soon as possible. The area manager for  Mr Price Somerset Mall will be in contact with you shortly. 
 

Kind Regards 
Mr Price 

FL
Fatima L's update02 Apr 2024, 15:13
Reviewer Update
Good Day

My query and complaint not resolved . I may have received a call but that was it . Still was not asked to come and view footage of what happened after leaving changeroom . So no problem not resolved .