1 reviews | Active since Jun 2017
THEFT
<p>I went to mr price in centurion mall today between 13:07 to be exact until around 13:30 maybe even less looking for a top. I rembember I was at one spot the entire time and at one point I bent forward and one of your staff members bumped me, I looked at her as she walked off not even turning and apologizing. there were so much space around me why did she have to walk into me?? a few minutes later I decided to leave and as I was about to exit I realized my phone was ****** out of my handbag. I spoke to a security and tried calling my phone but obviously no answer. I decided to go to the istore and after that home to try and track my phone but unfortunately I cant track it if the phone is switched off... I went back to mrp an hour later and the ladies were searched but could not find it... alot can happen in an hour with my phone and is long gone by now... there are no cameras so what is going to happen now? it is not my fault that one of your staff members decided to stick their hands in my handbag and pick pocket me.The last thing I would think is that she bumped me in order to take my phone, why would i want to keep tabs on her watching her move when I didnt even think of the fact that my phone was going to be ****** in the process... the funny thing is that the assisant from the istore said it happend recently in your store with another lady whos phone got ******. Is this going to be my problem to buy a new R8000 phone when clearly it happened in your store with one of your ladies? I want to know what is going to happen now because the security is useless and you have no cameras. I want an answer and a solution to MY problem</p>
Good Day
Trust you well
Thank you very much for making us aware of this and we would like to apologize for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price
Best regards,
Good Day
Trust you well
Thank you very much for making us aware of this and we would like to apologize for the inconvenience caused.
We completely understand your frustration regarding this issue and will have the matter investigated as soon as possible. In order to do so, we will pass your details on to Senior Management, who will be in contact with you to advise on resolution.
Kind Regards
Mr Price
Best regards,
Dear Adél
The event has been escalated to our regional operations and senior management and a full investigation is underway.
Our team has been in contact with you to take your statement and have also taken statements from the store manager and store associates, who helped you look for your phone.
We will be in contact as we investigate the incident further.
Kind Regards
Mr Price
Best regards,
Dear Adél
The event has been escalated to our regional operations and senior management and a full investigation is underway.
Our team has been in contact with you to take your statement and have also taken statements from the store manager and store associates, who helped you look for your phone.
We will be in contact as we investigate the incident further.
Kind Regards
Mr Price
Best regards,
