THE WORST SERVICE EVER!!!!!!!!!!!

So I've been a loyal Mr price customer for over 10 year+. I've had the worst online order experience ever! placed an order on 23rd Feb 21 and another order the 24th Feb 21. The 2nd order was received last week. The 1st order which ends with 62519 has since not been delivered. I've made 4 phone calls was told they dont know why it has been at the depo since the 3rd March and that Berlin will have the order delivered 9th March. Today nothing to date. This service is pathetic but the credit was easily taken when I placed the order. chatted to Samantha on whatsapp who i think is a dam chat bot no help whatsoever i want this resolved!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!