The worst service ever.

I have been hijacked on the 26 January my wallet was ****** with all my cards in it including my mr price card, as if thats the worst i could go through, on the 6 February i went to kg mall to request for a card replacement i was requested to fill in an information update form which was emailed to accounts apparently together with my id and i was advised to wait for that update to be done then we can do the card replacement,the store was about to be closed so i was advised that i can go to any mr price for the card replacement or get back to them, so on the 13th of january i went to mr price branch highveld mall hoping to be assisted promptly as a assumed that the update would be completed by then only to find that the so called update was not done according to their system so we had to go through the same process again, the agent that assisted me made me fill the forms yet again and emailed it together with my id i had to wait for about an hour, walked around the mall and came back to find that the email has not been sent apparently due to poor network, i waited patiently some more as if i had no other things to attend to until i decided to leave and the guy advised that when i come back the update will be done so today i went to mr price klipfontein i had my temporary licence with me they refused to assist because they need my originals which i understand but whate makes me furious is that if only i was helped in the beginning i wouldnt have got to the stage where id forget my id to get helped because i had it all the time but im not sure if its ur staff incompitency, lack of training or your poor system i was just not helped after so much time and efford, i am realy dissapointed with their service,hope to hear from them through this platform