The Worst Customer Service Experience Ever

I tried to place an order , money was taken from my account but I received nothing from Mr Price no order number nothing whatsoever , now it’s been a full week of me just trying to get this resolved, agents take all details of the transactions and proof of payment, I’m being told that within 48 hours the transaction/money will be reversed. Mind you it’s been 7 days. 7 days. No one replies to me now even the email agent Meeander Moodley doesn’t reply back to me. I want my money back !!! 7 days is too long for a transaction that was instant when it was coming to you guys.