The most disappointing customer service award goes to Mr Price.

Good day. I trust you are well. Hope you can assist with the following, I called Mr Price and cancelled the insurance on the Redmi 9A phone and took new insurance for the Samsung A03s.

I see that the insurance is pulling through twice on the Dec statement that I received, even though I did cancell for the Redmi 9A.

Please can you rectify this as soon as possible and send me an updated statement.

Thank you.

Kind regards, Shirlyn May

This is the message I sent to Mr Price on 16 December 2021, I was advised that the issue has been escalated to the insurance department, I have followed up numerous times now and still the issue is not resolved.

This is not the first time I have had an issue with Mr Price and they took almost a month to resolve it the last time.

The most disappointing customer service award goes to Mr Price.

Still waiting for this to get resolved, but apparently its no where on Mr Price's to do list. What a let down once again.