The Glen Shopping Mall APPALLING SERVICE

I didn’t want to resort here but my email still hasn’t been responded to since I sent it on the 29th LAST MONTH already!!!

I am not one to complain due to my patience however I went to your store way before the store even closed to make a purchase and also needed to laybye 3 items which I struggled to find at your other stores. This was a Saturday evening on the 29th of April. I got to the till and advised KArabo the cashier that I’m only buying the gown and making a laybye to the rest of the items. To my surprise herself and Sibongile laughed and made a lame excuse saying that they don’t do laybyes at that hour(18:30) and I should come back the next day! Why should I as a consumer be the one to waste my petrol again and go out of my plans to return to a packed mall AGAIN when they could have easily assisted me on the spot?! They don’t even know how far I drove to actually make the purchase and they have the audacity to turn my mother and I back telling us they will not assist for no good reason! Those 2 unprofessionals need training as they have no empathy whatsoever and poor customer service skills as they think we as consumers do not know what our rights are! We cancelled the entire transaction because of that unreasonable lack of assistance from them! You can imagine how many others have turned back because of them and their unapologetic attitude towards customers.. making the company lose out on money which they clearly don’t care about. What’s worse is Sibongile insisted on putting items aside for TOMORROW and I told her on the spot I have commitments and other errands to run the next day but she clearly did not care cos they laughed at us like idiots! Something needs to be done with the lack of service being provided and I require an apology from both of your unprofessional and clueless staff for the mockery and feedback with this regard. And this will be sent to the ombudsman and hello Peter. Our images are on camera. I was wearing a Coca Cola top and will escalate this matter even beyond the above mentioned because of the circus behaviour your staff is pulling on innocent PAYING customers!