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STEPHINA N

1 reviews | Active since Jul 2015

11 Jul 2017, 07:37

Terrrible delivery

<p>I ordered some items from Mr price online on the 4th of July and i choose Express stores delivery, the ETA was 3-4 days but i still haven"t received my order as yet. I called on the 10th to enquire and i was told my ordered was delayed due to the store being an outline area. Their warehouse is in Midrand and the store i choose for delivey is in Centurion, how can this be an outline area. The lady that i spoke to promised that they will delie my order on the 10th but nothing was delivered. My ordered is being treated like an economy order and i wonder if they will refund me for the delivery charges. i am so dissapointed in Mr price :(:(:(</p>

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Replies (1)
Mr Price
Mr Price's reply11 Jul 2017, 10:59
Official

Good day

Thank you for taking the time to raise this matter to our attention and we would like to apologise for the inconveniences and frustrations caused.

We find this to be unacceptable and would like to advise you that we will pass your complaint on to Online Team, Who will be in contact with you shortly with assistance in resolving this issue.

Kind Regards

Mr Price