TERRIBLY DELIVERY AND CUSTOMER SERVICE

The Service at MR Price stores are usually perfect, I had a great experience at your Claremont Branch yesterday, Tashreeqa and Andile was great and incredibly helpful but Simply cannot say the same about your online Service.

I've placed two orders for store delivery, last week, I chose economy delivery for the first order and my order was delivered promptly, this is usually the case with economy however, I found that when It comes to express delivery i beg to differ

I paid for express delivery because the item was required urgently as a gift, it has still not been delivered and when I spoke to the chat rep Thobani, he simply told me my order will be delivered tomorrow as per courier department, without any apology. My order is now 2 days late,

When I expressed my concern about the fact that he has not even bothered to apologise he had the nerve to say sorry at the end of the chat, unbelievable,

This is also not the first time I've requested express delivery the last time it was delivered to my door and it was more than 3 days late

Thobani needs to learn customer service.

Kindly refund delivery charges to my MRP money account thanks!