Terrible terrible service from store manager Lungile

On the (05 October 2023) I went shopping at 491 soweto maponya mallshop number 8 maponya mall,Chris Hani road 1803,assisted by a lady Dieketseng (Dimok) at 11:29:36 store manager Nonkululeko,so I had decided to make a layby since the clothes I wanted were limited,cool I made the layby, paid a R100 as a deposit for the layby,I went back the following day on the (06 October 2023 at 16:27:03) to take out the layby,I had to pay the layby at Mr price sports since there was a fault with the electricity, with it switching on and off,I asked the store manager at Mr price sports (Nelly) if I could pay the balance at their shop she said that's OK,now comes the time when I am supposed to get the layby, I am told that I need to pay an outstanding balance of R99.00 whereas I have already paid the R460 that the initial amount was,the lady who was assisting me (Lungile) was so rude and undermining me since I am young,now she's giving me the run around between two shops,mind you I am exhausted and I just want to go home,I asked her properly to assist me and she had the audacity to say "if that is what the computer is saying she doesn't know what I expect her to do" instead of telling me what the problem is and how we can actually fix this. Now we standing at the shop and she's not willing to help she was even rude to the lady she works with while she was trying to assist me. So in conclusion she tells me that the payment needs 24 hours to reflect which us something I've never heard of,and as if that's not enough,she's shouting saying "ngi ya hlolelwa" as if she didn't sign up to work at customer service. So in conclusion I didn't have an outfit for an event I was supposed to attend because she wasn't kind enough to explain what the problem was,which to me doesn't make sense, as if that's not enough, I'm told that I owe an amount of R820 that I don't know anything about. So yes terrible terrible service from Lungile,and the store manager. Thank you