TA
Tayyiba A

1 reviews | Active since Mar 2012

24 Jul 2024, 14:10

Terrible stock practices

I went to one of your stores during my lunch time today. Your somerset mall branch, the one outside the mall, its a combined home, sport and fashion, has not ONE item in boys clothing sizes 7-8. I wasted my entire lunch break looking for those sizes, literally anything in that size, until I asked the lady who works there to assist and she couldn't find anything either. Absolutely terrible. Then I try and submit a complaint on the website - that thing is still running, showing "submitting". Then I try to contact customer services on whatsapp, also no help from there. Also no help, because customer services doesn't know why the website doesn't work. Absolutely atrocious. I bet if I had gone to any other store in Somerset Mall, I would have found at least SOMETHING. But alas, my lunch hour was done and I had no time.

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Replies (1)
Mr Price
Mr Price's reply25 Jul 2024, 11:08
Official
Good Day

Trust you well

Please accept our apologies for the above incident. 

Your post will be sent off to the Regional Manager and you will receive personal feedback shortly. 

Thank you for taking time to let us know about your experience, we will aim to resolve this matter ASAP 

Many Thanks

Mr Price