TERRIBLE SERVICE!!! LATE/NON-DELIVERY WITH NO FEEDBACK

I have placed and paid an online order placed on 3 March, with the option of 4-7 days delivery (Door-to-Door) I have called the customer care line multiple times and escalated the order as it is long over due just to hear every time that the order has been sent to the warehouse, not packed nor shipped. Management is not available to discuss my frustration. The order placed was a birthday gift, unfortunately the birthday has passed and still no feedback or progress to this day (19 March). Imported goods don't even take this long.