Terrible Service from Mr Price Cutomer service

on the 9th feb i mailed MrP to advise that my couch that I purchased was damaged.On the 11th Feb my couch was approved for replacement and I was advised that the store will contact me to arrange a replacement unit. up until the 2nd Mar i received no calls from the store or from the customer service centre and therefore i decide to email them again - on the 16th Mar i still received no response and i contacted the centre again and i was told that the delivery company will contact me,then after waiting a week again, i contacted the customer care - i received no response to my mail but all of a sudden the courier contacted me-they assured me that my couch will be delivered during the day (24th Mar), but after numerous calls the couch was not delivered. i then decided to call MRP. <br> <br> Firstly the lady i spoke to had no idea what was going on and when i asked to speak to her supervisor (S. Singh, i was told that its almost 5 o'clock and they are going home now. after arguing with her for a while she said i should hold and that she will transfer me to Singh-i was on hold for 10 minutes and all of a sudden the call cut. i tried calling back a few times and no answer!<br> <br> MRP service is a joke!