Terrible service

Last Month, my wife went to Mr. Price at the Grove and purchased a phone from them ( as my son threw her phone in the bath)

Roughly a month later the phone was working perfectly but was not charging at all. She took it to a very UNHELPFULL assistant that took the phone and would send it to have it repaired or replaced as it was /is still under warranty. Please note that we received no paperwork or documentation which is obviously a mistake from our side.

After not hearing from Mr. Price for a few weeks, we went directly to the store and was told by the assistant who sold and took the phone from my wife that the phone was sent to Samsung and it was found that there was water damage. We told the lady that it is not possible as that phone had never been near any water as we made very sure of that after the first incident with my son.. We were further informed that there was a R970 repair fee to be paid due to the water damage. I refused and said they need to return the phone and I will have it assessed at Voda world. The next thing I received an invoice for almost R400, stating I needed to pay the courier costs, although the invoice is made out to Mr. Price. I received NO communication or documentation from Mr. Price, stating that I will need to pay any costs, either for repairs (which I do not believe it is) or for any courier costs.

As you can imagine, then my actual frustration only started as nobody takes any accountability, nobody wants to give me any numbers and I get sent from the store, to customer service who in turn advises me to take it up with the store.

All the while, I am being told that an Area Manager will call me but to date.......no phone call. Apparently area manager numbers are not allowed to be given out either, so here I am.

I have been a client for many years with quite a big credit limit and have never not paid or paid late. If that is the way I get treated, I can just imagine how people with small or no credit limits get treated.

Perhaps the time has come to close the account and move elsewhere not affiliated with Mr. Price. as they apparently are not interested in assisting their clients but rather bull**** them in order not to fix a defect.

Needless to say, once again I was informed that all my details have been given to the store manager.....AGAIN..... and that the area manager would get back to me.

Tik tok tik tok.....